KEEPING SAFE
We want to make sure all people who use our service feel safe. Harassment, bullying and abuse are wrong and should be reported
If you don’t feel safe, talk to staff, they will listen and take action.
Designated Safeguarding Lead:
Suzanne Beard 07345 749520
Deputy: Carol Griffiths 07341 882755
Deputy: Ania May 07741 136504
For concerns about children, contact: First Response: 0117 903 6444
For concerns about vulnerable adults: Care Direct: 0117 922 2700
Emergency social work duty team 24 hours: 01454 615 165
The Anti-Terrorist hotline: 0800 789 321
Citizens Advice Bureau – This is a free to call number 0800 144 8848
Talking Money (Bristol Debt Advice) 0800 121 4511
Worrying About Money: Worrying about money leaflet with local advice centres and other related support
Civil Legal Advice 0345 345 4 345
Avon & Bristol Law Centre – gives free legal advice 0117 924 8662
Shelter – free housing advice helpline 0808 800 4444
Bristol City Council at risk of being homeless: 0117 352 6800 Homeless or at risk of being homeless
Register and apply for social housing: Home – Housing Options Home choice
St Mungo’s: Bristol – Homelessness and Mental Health Support in Bristol | St Mungo’s
Support to live independently: Support to live independently Well Aware, Over 50’s, Live Well & Older people’s benefits
Young People with SEND: Independent living
Dementia Wellbeing: Dementia Wellbeing Service | Social Care & Safeguarding
Disablist call WECIL 0117 947 9922
Support with children: Early Help and children’s centres- Early help
CarersLine or 0117 965 2200
Relate – offer help with relationship breakdown and 0117 942 8444
Family Lives – immediate support & advice for parents 24 hours a day 0808 800 2222
NSPCC – for concerns about a child 0808 800 5000 24 hour helpline
Childline – advice and support for Children ring 0800 1111 24hr helpline
Modern Slavery Helpline 08000 121 700
Salvation Army 0800 808 3733 24 hour confidential helpline for modern slavery victims
Support for victims of FGM on 0208 960 4000
NSPCC (FGM) 0800 028 3550 (24 hr helpline)
Foreign & Commonwealth Office, Forced Marriage Unit 0207 008 0151
Karma Nirvana – Honour Network Helpline
For victims and survivors of forced marriage and honour based violence. 0800 5999 247
Please call 999 if a crime is happening now, call 101 if not an emergency. See also abuse and discrimination section.
Bristol City Council- anti social behaviour: Anti-social behaviour
Violent Extremism contact the Anti-Terrorist Hotline 0800 789 321
Bristol Hate crime support and reporting 0800 171 272
EACH Homophobic helpline 0808 1000 143
Faith-based/racist call SARI 0117 942 0060 Get Help – SARI
Navigators – WECIL – Supporting Independent Living
Supporting disabled people WECIL 0117 947 9922
Womankind – phone helpline/counseling & therapy for women 0345 458 2914
The Green House – Avon Sexual Abuse Centre 0117 935 1707
NAPAC for adult survivors of child abuse 0808 801 0331
Hourglass—Action on Elder Abuse – national helpline 0808 808 8141
Next Link – Local support for domestic abuse: 0800 470 0280
Galop – support for lesbian, gay, bisexual and transgender people 0800 999 5428
SARSAS for sexual violence support helpline 0808 801 0464
The Samaritans are not just for a crisis. You can ring anytime day or night to talk about relationships, stress, financial problems, loss of a loved one 116 123 or e-mail jo@samaritans.org
Avon and Wiltshire Mental Health Partnership Trust Switchboard– 01225 325 680
Bristol Crisis Team – mental health distress 0300 555 0334
MIND Community mental health support
SHOUT Text service for urgent mental health: 85258 24 hours
Crisis Support for those in a mental health crisis
The Sanctuary (Second Step) Face to Face support: 07709 29561 Thurs-Monday
Off The Record free and confidential counselling for young people aged 11 to 25 years in Bristol
Bristol, North Somerset and South Gloucestershire NHS your local NHS care board
Changes Bristol Support groups for mental health
The Haven iwellbeing guides in various languages, register with GP, drop in
Citizens Advice: Get help with discrimination at work – Citizens Advice
ACAS Employment Advice: Advice | Acas 0300 123 1100
Bristol Law Centre: Free legal advice for workers with issues at work: Employment – Bristol Law Centre
Horizons Bristol Support to make positive changes around drug and alcohol use:
Alcoholics Anonymous 0800 9177 650
Please also see the top of page 1: contact list and Safety section
Bristol Law Centre: free legal advice 0117 924 8662
Citizens Advice Bureau 0800 144 8848
National Centre for Domestic Violence Emergency injunctions 0800 970 2070
Faith-based/racist call SARI 0117 942 0060
Tell MAMA: Reporting anti Muslim attacks 0800 456 1226
Salvation Army 0800 808 3733 24 hour confidential helpline for modern slavery victims
Women’s Aid Support for women suffering domestic abuse
Next Link – Local support for domestic abuse: 0800 470 0280
Asylum and Refugee Clinic (ARC) : Avon and Wiltshire Mental Health Partnership NHS Trust up to 18 years old PTSD ARC, Barton Hill, Bristol. Also offers network support and consultation to professionals. Specialist therapy for PTSD
Home – OTR Off The record 11-17 year olds
Parent / Carer Support – OTR also guidance for professionals and links to other services
Mental Health Support | Creative Youth Network 8-17 years, low intensity well being support
NHS Talking Therapies – North Somerset & South Gloucestershire Vita Minds 16+ Free service- no GP referral needed- good for anxiety and depression. Can self-refer online or by phone
Crisis support – Vita suggestions for emergency and links to Samaritans, SHOUT, childline etc.
The Haven – Service for Asylum Seekers – Montpelier Health Centre wellbeing guides in various languages, register with GP, drop in
Advice and referrals :: Avon and Wiltshire Mental Health Partnership NHS Trust CAMHS
Helpline / Webchat Service – Womankind Bristol 16+ support for women and non binary folk. Specialist services for trafficked women @ safer Womens Project. Can provide interpreters.
Safer Women’s Project – Womankind Bristol
Information and Advice for Unaccompanied Asylum-Seeking Young People National Children’s Bureau
Social work: Emergency Duty Team
Independent Unaccompanied Asylum-Seeking Children Support Service (IUSS) – Refugee Council general advice on legal, housing, the system etc.
Resources for young people – UK Trauma Council
Consent and information sharing for a referral made by a professional
Social work contact details: children and young people
Complain or give feedback about children’s social care services can supply an advocate to help a YP make a complaint.