ESOL for Customer Service

To equip learners with the language tools to be able to work in a range of industries with customer service and administration needs.

Learning Objectives Include:

• Identify basic ways to deal with customer queries, problems and complaints.
• Share information and answer questions more than once in a customer service scenario attempting to use some basic formal language
• Improve use of grammar including subject verb agreement, simple tenses present and continuous, past and future and perfect
• Find and understand the main points in a range of texts and understand purpose
• Demonstrate ability to follow a routine or procedure

This course is open to Adults aged 19 years plus with few or no formal qualifications

This course will run weekly every Tuesday Starting 19th September – 7th November  

To enrol please contact Pippa on 07385939446 or email pippa.davies@bristol.gov.uk