ESOL for Customer Service


9:30 am - 11:30 am


19 Sep 2023 - 07 Nov 2023
St Paul's Nursery School and Children's Centre


St Paul's Nursery School and Children's Centre
Bristol BS2 9JF, UK


Pippa Davies

About this course

To equip learners with the language tools to be able to work in a range of industries with customer service and administration needs.

Learning Objectives Include:

  • Identify basic ways to deal with customer queries, problems and complaints.
  • Share information and answer questions more than once in a customer service scenario attempting to use some basic formal language
  • Improve use of grammar including subject verb agreement, simple tenses present and continuous, past and future and perfect
  • Find and understand the main points in a range of texts and understand purpose
  • Demonstrate ability to follow a routine or procedure

This course is open to Adults aged 19 years plus with few or no formal qualifications

This course will run weekly every Tuesday Starting 19th September – 7th November  

To enrol please contact Pippa on 07385939446 or email


Enquire about this course