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This course has already started and is no longer accepting new enrolments

Are you looking for work with flexible shifts and good pay?

This course is designed to prepare learners for interview for jobs within the Councils Call Centre ( working flexible shifts and hours either from home or in office )  The course will cover all customer service basics including phone work and IT.

Completion of the course will lead to a guaranteed interview for a role within the Councils Call Centre.

Learning outcomes include:

  • Give examples of different customers and list the needs/expectations they may have
  • Explain main ways of communicating effectively and how these may affect the customer
  • Describe how to work in line with an organisation’s procedure when dealing with a client
  • List common complaints a customer may have and describe how these should be handled

To be eligible for the course, you need to be aged 19+ with few or no qualifications and looking for work

The course will run weekly – every Friday – from 27th May  to 15th July 2022

To enrol, please contact Richard on 07788353420 or email richard.davies@bristol.gov.uk


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