Customer Service Level 1
A practical course that will help you to grow your skills and confidence in developing excellent customer service and gain a recognised qualification.
Learning objectives include:
- Give examples of different customers and list the needs/expectations they may have
- Explain main ways of communicating effectively and how these may affect the customer
- Describe how to work in line with an organisation’s procedure when dealing with client confidentiality
- List common complaints a customer may have and describe how these should be handled showing good customer service
This course is open to learners (aged 19+) who have few or no qualifications.
The course will run weekly – every Monday – from 16 September to 18 November 2019.
To enrol, please contact Richard Davies on 07788353420
Further info: The course is being held at Fedden Buildings, Gainsborough Square, Lockleaze (next to THE HUB)