Customer Service Level 1 Award (CLOSED)
This course has already started and is no longer accepting new enrolments
A practical and friendly course to help you improve your skills and gain a recognised Level 1 Award in Customer Service
Learning objectives include:
- Explain main ways of communicating effectively and how these may affect the customer
- Give examples of different customers and list the needs/expectations they may have
- List common complaints a customer may have and describe how these should be handled
- Describe how to work in line with an organisation’s procedure when dealing with a client
This course will take place on Tuesday 18th April – 18th July 2023
To enrol please contact Bryony on 07721512583 or email bryony.sims@bristol.gov.uk