Customer Service Level 1

A practical course that will help you grow your skills and confidence in developing excellent customer service and gain a recognised qualification. Develop a fuller understanding of what makes good customer service and use this to gain a qualification. Learning outcomes include:

  • Give examples of different customers and list the needs/expectations they may have.
  • Explain the various ways of communicating effectively and how these may affect the customer.
  • Describe how to work in line with an organisation’s procedure including client confidentiality.
  • List common complaints a customer may have and describe how these should be handled showing good customer service.

This course is aimed at anyone wanting to gain a recognised qualification to help get into employment or volunteering where they are dealing with the public.

This course is free if you are on means-tested benefits and can show evidence of this. Otherwise, the fee is £36.00.

The course will run for five weeks – every Monday – from 17th September to 22nd October 2018

To enrol, please contact Lucy Fieldhouse 0117 9039763 or 07788353446

Further information: Fully accessible venue. Car park available. Building at bottom of site.


17 Sep 2018 - 22 Oct 2018


6:00 pm - 8:00 pm
Knowle West Health Park


Knowle West Health Park
Knowle West Health Park, Downton Road Knowle West Bristol BS4 1WH
Lucy fieldhouse


Lucy fieldhouse
07788353446 or 0117 903 9750