Or contact us directly via lctinfo@bristol.gov.uk

Community Learning and Bristol City Council Complaints procedure

Your complaints are important to us, they help us improve the work that we do. So if you’re unhappy with one of our services, we’d like to know.

Most complaints are dealt with using the Community learning complaints form or the council’s non-statutory complaints procedure.

Stage 1

Download and complete the complaints form from our website or ask your tutor or development worker for a paper copy

We’ll establish that your feedback is a complaint and get back to you quickly.
You should receive a response within 15 working days.

Stage 2

If you’re not happy with our response, we’ll carry out a further investigation. You’ll get a response within 20 working days.