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Some great new courses have been added to the Futurelearn website which may be of interest to many of the people on Community learning courses

 

Writing better emails £42

Starts – 29th January

  • Planning emails to achieve their purpose
  • Organising content in a logical, reader-friendly structure
  • Adapting emails to different audiences and situations
  • Writing and editing emails to make them clear and concise
  • Writing specific messages and building a relationship with the reader
  • Useful phrases used in modern business email writing

 

Questioning for Call Handlers £Free
Available now

  • Explanation about the importance of studying conversations
  • Audio recordings of telephone calls from research that examined how nurses, using decision support software, asked patients questions over the phone
  • Video recordings of nurses using decision support software, synchronized with telephone calls
  • Video material that explains different types of questions and the influence of decision support software