Some great new courses have been added to the Futurelearn website which may be of interest to many of the people on Community learning courses
Starts – 29th January
- Planning emails to achieve their purpose
- Organising content in a logical, reader-friendly structure
- Adapting emails to different audiences and situations
- Writing and editing emails to make them clear and concise
- Writing specific messages and building a relationship with the reader
- Useful phrases used in modern business email writing
Questioning for Call Handlers £Free
Available now
- Explanation about the importance of studying conversations
- Audio recordings of telephone calls from research that examined how nurses, using decision support software, asked patients questions over the phone
- Video recordings of nurses using decision support software, synchronized with telephone calls
- Video material that explains different types of questions and the influence of decision support software