Customer Service Level 1

City and Guilds Level 1 Customer Service course – useful for anyone working or volunteering with people. FREE course if you or a partner receive an eligible means tested benefit, otherwise it will cost £42.00

Learners have the opportunity to gain a greater understanding of customer expectations and needs; to have the opportunity to gain a qualification/be  able to pass the accreditation successfully. Learning outcomes include:

  • Give examples of different customers and the needs/expectations they may have.
  • Explain the various ways of communicating effectively and how these may affect the customer.
  • Describe how to work in line with an organisation’s procedure including client confidentiality.
  • List common complaints a customer may have and describe how these should be handled showing good customer service.

This course is aimed at learners (aged 19+) with few or no qualifications and/or who are looking for support in their job search.

The course will run weekly – every Wednesday – from 17th October to 21st November 2018

To enrol, please contact Suzanne Gaffney 0117 9030072 or 07887451776

Further information: Accessible venue, parking on road, bus or train to Avonmouth village.
https://sites.google.com/site/avonmouthcca/

Date

17 Oct 2018 - 24 Oct 2018

Time

10:00 am - 1:00 pm
Avonmouth Community Centre

Location

Avonmouth Community Centre
257 Avonmouth Rd, Bristol BS11 9EN
Suzanne Gaffney

Organiser

Suzanne Gaffney
Phone
07887451776 or 0117 903 9750
Email
suzanne.gaffney@bristol.gov.uk