Customer Service Level 1
City and Guilds Level 1 Customer Service course – useful for anyone working or volunteering with people. FREE course if you or a partner receive an eligible means tested benefit, otherwise it will cost £42.00
Learners have the opportunity to gain a greater understanding of customer expectations and needs; to have the opportunity to gain a qualification/be able to pass the accreditation successfully. Learning outcomes include:
- Give examples of different customers and the needs/expectations they may have.
- Explain the various ways of communicating effectively and how these may affect the customer.
- Describe how to work in line with an organisation’s procedure including client confidentiality.
- List common complaints a customer may have and describe how these should be handled showing good customer service.
This course is aimed at learners (aged 19+) with few or no qualifications and/or who are looking for support in their job search.
The course will run weekly – every Wednesday – from 17th October to 21st November 2018
To enrol, please contact Suzanne Gaffney 0117 9030072 or 07887451776
Further information: Accessible venue, parking on road, bus or train to Avonmouth village.