Customer Service Level 1

This course begins on the 16th June. Please enrol within two weeks of that date

This course aims to help you gain a greater understanding of customer expectations and needs, to have the opportunity to gain a qualification/be able to pass the accreditation successfully.

  • Give examples of different customers and the needs/expectations they may have.
  • Explain main ways of communicating effectively and how these may affect the customer.
  • Describe how to work in line with an organisation’s procedure including client confidentiality.
  • List common complaints a customer may have and describe how these should be handled showing good customer service.

Practical course aimed at helping you make a good impression, respond to customer need and deal well with complaints and questions

and get your level 1 qualification.

Fully accessible venue with street parking.


16 Jun 2017 - 14 Jul 2017


09:30 AM - 12:30 PM
Avonmouth Community Centre


Avonmouth Community Centre
257 Avonmouth Rd, Bristol BS11 9EN
Suzanne Gaffney


Suzanne Gaffney
07887451776 or 0117 903 9750
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