Customer Service Level 1
A practical course that will help you grow your skills and confidence in developing excellent customer service and gain a recognised qualification. Develop a fuller understanding of what makes good customer service and use this to gain a qualification. Learning outcomes include:
- Give examples of different customers and list the needs/expectations they may have.
- Explain the various ways of communicating effectively and how these may affect the customer.
- Describe how to work in line with an organisation’s procedure including client confidentiality.
- List common complaints a customer may have and describe how these should be handled showing good customer service.
This course is aimed at anyone wanting to gain a recognised qualification to help get into employment or volunteering where they are dealing with the public.
This course is free if you are on means-tested benefits and can show evidence of this. Otherwise, the fee is £36.00.
The course will run for five weeks – every Monday – from 17th September to 22nd October 2018
To enrol, please contact Lucy Fieldhouse 0117 9039763 or 07788353446
Further information: Fully accessible venue. Car park available. Building at bottom of site.