Customer Service Level 1
A practical course that will help you grow your skills and confidence in developing excellent customer service and gain a recognised qualification. Develop a fuller understanding of what makes good customer service and use this to gain a qualification. Learning outcomes include:
- Give examples of different customers and list the needs/expectations they may have.
- Explain the various ways of communicating effectively and how these may affect the customer.
- Describe how to work in line with an organisation’s procedure including client confidentiality.
- List common complaints a customer may have and describe how these should be handled showing good customer service.
This course is aimed at anyone wanting to gain a recognised qualification to help get into employment or volunteering where they are dealing with the public.
This course is free if you are on means-tested benefits and can show evidence of this. Otherwise, the fee is £75.00.
The course will run for five consecutive days – Monday to Friday – from 15th October to 19th October 2018
To enrol, please contact Helen Richards 0117 3533337 or 07760990855
Further information: Restrictions to access please phone Helen on 077609908555 on the day the course starts.