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Customer Service Level 1

A practical course that will help you grow your skills and confidence in developing excellent customer service and gain a recognised qualification. Develop a fuller understanding of what makes good customer service and use this to gain a qualification. Learning outcomes include:

  • Give examples of different customers and list the needs/expectations they may have.
  • Explain the various ways of communicating effectively and how these may affect the customer.
  • Describe how to work in line with an organisation’s procedure including client confidentiality.
  • List common complaints a customer may have and describe how these should be handled showing good customer service.

This course is aimed at anyone wanting to gain a recognised qualification to help get into employment or volunteering where they are dealing with the public.

This course is free if you are on means-tested benefits and can show evidence of this. Otherwise, the fee is £75.00.

The course will run for five consecutive days – Monday to Friday – from 15th October to 19th October 2018

To enrol, please contact Helen Richards 0117 3533337 or 07760990855

Further information: Restrictions to access please phone Helen on 077609908555 on the day the course starts.

Date

15 Oct 2018

Time

9:30 am - 2:30 pm
Bishopsworth Job Centre

Location

Bishopsworth Job Centre
59 Whitchurch Rd, Bristol BS13 7TE
Helen Richards

Organiser

Helen Richards
Phone
07760990855 or 0117 903 9750
Email
helen.richards@bristol.gov.uk
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